Frequently Asked Questions | Scholastic International

Frequently Asked Questions

Quickly find answers to the most frequently asked questions

I would like to find out about shipping / delivery information?

Shipping and handling charges are not included. If you are expediting your order by air, please add 25% for shipping and handling (minimum $25). Please allow 2 to 4 weeks for delivery. Any customs duties or local fees are additional and the customer’s responsibility. Please note that if you are using a freight forwarder, we will ship your product to its US location free of charge. For more details, please write to your personal sales representative by submitting the contact form here.

Who is my Scholastic Sales Representative?

You can view the Scholastic Sales Representative for your country and send them your inquiry by filling and submitting our contact form here.

Where can I find information about pricing and discounts?

Any prices given on this website are list prices. For details on special offers and discounts, please contact your local Sales Representative by sending in your inquiry via our contact form. Please note that all prices are subject to change.

What methods of payment are available?

Payments should be made with order or upon receipt of invoice. Checks and money orders (in US currency) should be made payable to Scholastic Inc. You can also charge to your MasterCard, Visa, American Express, or Discover (minimum order $25). Please contact international@scholastic.com for wire transfer information, or fill and submit the contact form here.

How can I talk to someone at Scholastic about the most suitable products for my specific requirements?

Feel free to take advantage of our Sales Representative’s expertise by discussing any specific requirements you have. You can view the Sales Representative that covers your region, and contact them by submitting the contact form here.

Orders / Products Related

Where is my order?

For any questions relating to an order, please contact customer service by submitting the contact form here. Alternatively, you could write to customer service at: international@scholastic.com. Please quote your order number in any correspondence.

Why is the product I require not available in my country?

It is possible that we do not have the rights to sell the product you have selected in your country.

How do I open an account with Scholastic?

You will need to complete a new customer account form. Please contact your local Scholastic Sales Representative for further details.

Shipping / Delivery Information

I would like to find out about shipping / delivery information?

Shipping and handling charges are not included. If you are expediting your order by air, please add 25% for shipping and handling (minimum $25). Please allow 2 to 4 weeks for delivery. Any customs duties or local fees are additional and the customer’s responsibility. Please note that if you are using a freight forwarder, we will ship your product to its US location free of charge. For more details, please write to your personal sales representative by submitting the contact form here.

Customer Service

Who is my Scholastic Sales Representative?

You can view the Scholastic Sales Representative for your country and send them your inquiry by filling and submitting our contact form here.

How can I contact customer service?

You can contact customer service by filling and submitting our contact form here. Alternatively, you could also write to the customer service at: international@scholastic.com

How can I talk to someone at Scholastic about the most suitable products for my specific requirements?

Feel free to take advantage of our Sales Representative’s expertise by discussing any specific requirements you have. You can view the Sales Representative that covers your region, and contact them by submitting the contact form here.

Payment and Discounts

Where can I find information about pricing and discounts?

Any prices given on this website are list prices. For details on special offers and discounts, please contact your local Sales Representative by sending in your inquiry via our contact form. Please note that all prices are subject to change.

What methods of payment are available?

Payments should be made with order or upon receipt of invoice. Checks and money orders (in US currency) should be made payable to Scholastic Inc. You can also charge to your MasterCard, Visa, American Express, or Discover (minimum order $25). Please contact international@scholastic.com for wire transfer information, or fill and submit the contact form here.